Refund Policy

Thank you for shopping at THORVEXALIS. We value your satisfaction and aim to make your experience seamless and enjoyable. Should you be unsatisfied with a purchase, our refund policy is here to assist.

Eligibility for a Refund

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• Your request for a refund must be made within 30 days from the original purchase date.

Non-Refundable Items

• Gift cards
• Downloadable software products
• Some health and personal care items

Refund Process

To initiate a refund, please contact our customer support at [email protected]. Provide your order number, and we will guide you through the process. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected], and we will provide further instructions.

Thank you for choosing THORVEXALIS. We appreciate your business and are committed to providing you with the best possible service.